Privacy

Privacy policy

1. Our approach to privacy

SYNERA respects your privacy and processes personal information in accordance with applicable South African data-protection law, including the Protection of Personal Information Act, 2013 (POPIA).

2. Information we collect

When you submit an enquiry or Clinical Partner application, we may collect your name, contact details, location, practice information, professional registration details and any information you choose to include in your message.

3. How we use information

We use this information to respond to enquiries, identify a suitable participating practice where possible, assess Clinical Partner applications, provide professional support, maintain records and protect the security of our website and communications.

4. Sharing and operators

Information may be shared with the authorised South African distributor and service providers who support enquiry handling, professional applications, communications or website operations. We do not sell personal information.

5. Retention and security

We retain information only for as long as reasonably necessary for the purpose for which it was collected, legal or record-keeping requirements, or the management of an ongoing professional relationship. Reasonable safeguards are used to protect information against loss, misuse or unauthorised access.

6. Your rights

You may ask us to confirm whether we hold your personal information, request access or correction, object to certain processing, or request deletion where legally appropriate.

7. Contact

For privacy questions or requests, email hello@synera.co.za.

This website provides general information only. It does not provide medical advice and does not replace consultation with a qualified healthcare practitioner.